Responsible Lending Policy

Last Updated: [Date]

Introduction

At Lima Finance, owned and operated by EMich Technology (M) Sdn. Bhd., we are committed to providing responsible, transparent, and ethical financial services. Our Responsible Lending Policy outlines the principles we follow to ensure that our lending practices support the financial well-being of our customers while promoting sustainable borrowing and financial inclusion.

We believe that lending should empower individuals and businesses, not create unnecessary financial hardship.

Our Commitment

Lima Finance is committed to:

• Treating all customers fairly and respectfully.

• Providing clear and transparent information about our products and services.

• Assessing loan applications responsibly.

• Promoting sustainable borrowing practices.

• Supporting customers who experience financial difficulties.

• Complying with applicable laws, regulations, and industry standards.

Assessing Affordability

Before approving a loan application, we may assess factors including:

• Income and employment information

• Existing financial commitments

• Creditworthiness and repayment history

• Financial capacity to repay the loan

• Other relevant information provided during the application process

Our goal is to help ensure that customers can reasonably meet their repayment obligations without experiencing undue financial stress.

Transparent Information

We strive to provide clear and understandable information regarding:

• Loan amounts

• Interest rates

• Fees and charges

• Repayment schedules

• Loan terms and conditions

• Consequences of missed payments

Customers are encouraged to review all loan documentation carefully and seek clarification if any information is unclear.

Responsible Borrowing

We encourage customers to borrow only what they need and can comfortably afford to repay.

Before applying for a loan, customers should consider:

• Their current financial situation

• Existing debts and obligations

• Future financial commitments

• Their ability to meet repayment schedules

Borrowing decisions should be made carefully and responsibly.

Fair Treatment of Customers

We are committed to:

• Providing equal access to our services where applicable.

• Communicating honestly and professionally.

• Protecting customer privacy and personal information.

• Avoiding misleading or deceptive practices.

• Treating customers with dignity and respect throughout the lending process.

Financial Difficulties and Hardship Assistance

We understand that unexpected circumstances can affect a customer's ability to make repayments.

Customers experiencing financial hardship are encouraged to contact us as early as possible. Depending on individual circumstances, we may explore options such as:

• Adjusted repayment arrangements

• Temporary payment assistance

• Loan restructuring options

• Additional support and guidance

Each situation will be assessed individually.

Collections and Recovery Practices

If a loan becomes overdue, we aim to engage with customers professionally and respectfully.

Our collection activities are guided by the following principles:

• Fair and lawful collection practices

• Respectful communication

• Clear explanations of outstanding obligations

• Opportunities for customers to discuss repayment options

• Compliance with applicable laws and regulations

We do not tolerate harassment, intimidation, or abusive collection practices.

Fraud Prevention and Verification

To protect both our customers and our business, we may verify information provided during the application process and implement fraud prevention measures.

Applications containing false, misleading, or fraudulent information may be declined or subject to further review.

Customer Education

We believe financial literacy plays an important role in responsible borrowing.

Where possible, we aim to provide educational resources and information that help customers make informed financial decisions and better understand financial products.

Policy Updates

This Responsible Lending Policy may be updated from time to time to reflect changes in laws, regulations, industry standards, or business practices.

The most current version will always be available on our website.

Contact Us

If you have questions about this Responsible Lending Policy or would like assistance regarding your loan obligations, please contact us:

Lima Finance
Owned and Operated by EMich Technology (M) Sdn. Bhd.

Email: support@limafinance.com
Phone: +60 3-XXXX XXXX

We are committed to helping our customers make informed financial decisions and achieve their financial goals responsibly.